Many organizations are thick with policies and procedures about how to address a customer’s needs; yet too often, the most important message—a real understanding of the relationship between the customer and the business—is missing. This workshop module is designed to educate participants in the value of viewing the customer as part of the team process.

This workshop will examine three different approach styles to a customer request:

• The Expert
• The Set of Hands
• The Partnership

Building Partnerships With Customers is designed for customer service organizations who wish to improve on customer satisfaction. Attendees will gain critical skills in creative problem solving and interpersonal communication, and will learn about team growth cycles. The workshop may be duplicated and repeated for organizations wishing to train larger numbers of employees. Ideal size ranges between 12 - 30 participants.

EBL trainers facilitate interactive discussion and activity-based problem solving exercises, and cover models of effective communication and team development during the workshop. We also incorporate role playing with peers, so that coworkers may share their "best practices" for gaining customer satisfaction.

This module may be delivered in a medium to large size meeting room. Participants can expect to walk away with models and assessment tools which can be implemented immediately on the job.